Our work begins as soon as your order is placed. Therefore, cancellations are not allowed. If you’re order has not yet been printed, it is Vertical Thinking’s decision as to whether an exception to this rule can be made. If your order has already been printed, there are absolutely no exceptions to this rule.
If the order you placed is incorrect and you believe it was a result of our production process, Vertical Thinking will reprint any order that is due solely to printing error (ghosting, smudges, light ink, incorrect perforations, form alignment, etc.). If the order is being re-printed, no changes in copy, paper quality, quantity, or any such detail shall be allowed.
In cases in which the error was created by the customer, (typographical errors, wrong names, etc.), Vertical Thinking will reprint any product due to your error at your expense.
If a problem arises with your order due to an error on our behalf, we will either re-print your order for free or issue a full refund.