Q & A

We’ve been in business since 2007 and printed more than 40,000 orders for somewhere in the neighbourhood of 10,000 clients. So, we’ve become aware of what the common questions are!

If you don’t find your question below, by all means give us a call at 1-888-587-2383.

Turn Around Times

How Long does printing take?

Printing times vary from product to product and are listed as part of the pricing dropdown. The majority of our products take about a week (5 working days) to print, with a few exceptions. Things that require extra finishing such as Notepads, Pocket Folders Booklets and some specialty Business Cards typically take 1.5-2 weeks (7-10 working days) to print. Extra finishing options such as rounded corners or adding bundling in packs of 100 typically add another day. Please note that these are general guidelines for timing, not guarantees as any number of things could happen to delay print. Also note these timelines are from the time the proofs are approved, not from the time the order is made.

How long does the shipping take?

Shipping time for Standard shipping (ground) in the Greater Toronto Area and most of Quebec is usually 1 working day after printing. The rest of Canada can expect 3-5 working days. Express shipping is also available and is usually 1-2 working days.

Printing Files and Graphic Design

Do you have blank printing templates?

Sure do. Click here. Use these in your design program of choice to ensure proper resolution, size, bleed and text safety. Please be aware that our specialty is making things work and being the expert when the client is not 🙂 If you don’t understand what bleed, text safety or other terms mean, simply do your best, send us what you have, and we will figure it out for you. Thoroughly confused? Call 188-587-2383 ext 1.

What file formats do you accept?

Virtually everything under the sun! However, PDF, TIFF, or JPG are best. Please be sure to save everything at the highest quality or at a resolution of 300. Here is a partial list of the formats we can work with:

  • PDF
  • TIFF
  • JPG
  • Microsoft Publisher
  • Microsoft Word
  • Photoshop
  • Illustrator
  • EPS

What are your desired file specs?

We can make anything work, so if none of this makes sense to you, don’t worry about it. Just send in what you have and we will make it work. The ideal specs are as follows: 300 dpi (resolution), with a 1/8th inch bleed and a 1/4 inch text safety. Blank Templates are here.

Bleed Definition: Bleed is the 1/8th inch extra added to each edge of a print job. For instance, a 4×6 postcard should be submitted at the size 4 1/4 x 6 1/4. The reason for this is that the cutting process in printing is not absolutely perfect. The extra 1/8th inch will be cut off at the cut line and just in case the cut is off a tiny bit you will see the bleed rather than plain white. Practically speaking you need to extend any graphics or pictures to cover the 1/8th inch bleed.

Text Safety Definition: This is essentially the opposite of a bleed. Because of the slight margin of error in cutting mentioned above, you should not put text (or anything important) within 1/4 inch of the desired cut line.


How Does Your Graphic Design Service Work?

It really is a pain free and easy process. We simply ask you to provide us the text information as well as some creative direction. We can use your supplied photographs, or we can find stock photography to suit your needs.

After we have your instructions, we create your design and send you proofs. You then respond with your approval or necessary revisions by phone or email. We repeat the proofs and revisions process until you are totally happy with the design.

We receive a steady stream of excellent feedback about how wonderful Kenny and the rest of our design staff are to work with. Check out our Testimonials page, or Facebook page to see for yourself.

Printing Quality Assurance Questions

Do You Guarantee Your Products and Services?

Absolutely! We 100% guarantee your satisfaction and quality of our print products, and also guarantee your satisfaction in our graphic design and web design services or your money back.

Read the full guarantee here.

Will I receive proofs prior to printing?

Yes, absolutely. We have a strict policy of not printing anything until the client has explicitly approved proofs. This ensures nothing gets printed until you say it’s right.

How can your prices be so good?

Two reasons. One, by operating online we maintain a much lower overhead than many of our competitors. That way you are not paying for our store-front overhead when you buy your Business Cards. Two, we print in larger volumes from a larger customer base making it possible to get lower prices from our suppliers, which we then pass on to you!

Is your product good quality?

Yes! Our products are some of the best you will ever come across. Our paper is bright and thick and our printing process among the best in the world. Check out our products video, or request a print sample kit to see for yourself.

Are there any hidden fees?

There are no hidden or surprise fees. For a complete cost including tax and shipping (if applicable) give us a call at 1-888-587-2383.

What if I’m not happy with my design? Do I’d lose my deposit?

Should we not be able to bring you to a place of satisfaction with your design, we will refund any deposit or fees paid up to that point. You can read the full guarantee here.

If I have a problem, what do I do?

We work very hard to ensure our jobs and projects go smoothly. That being said, on the rare occasion when something does go wrong, we pride ourselves in resolving matters quickly, fairly and thoroughly. We think this is what sets apart the great businesses from the good businesses.

What is colour variance? How does my computer monitor affect things?

Computer monitor manufacturers do not make monitors with accurate colour reproduction in mind. Because people associate brightness with better quality, monitor manufacturers almost always make monitors significantly brighter than is actually accurate. This is true across the board. Even if you have a high quality Apple monitor, there is a very strong chance this will be the case. Monitors also provide you settings to adjust brightness and contrast to your taste, and there’s certainly no guarantee from anybody that this will produce an accurate representation on your monitor.

The problem this can cause is that your graphics, in actuality, are darker than they appear on the screen. This is often discovered when a print job comes back darker than it appeared on the monitor. A monitor can also be displaying too much red, or blue or any number of problems. However, having too much brightness is the most common problem.

We seriously recommend that, unless you have significant experience with offset printing, you consider brightening your files by 20% or so, or request that Printing Peach brighten them on your behalf, to have them come out closer to what you were expecting.

IMPORTANT: If you are wanting a print job with us to come out like a previous print job you have done elsewhere or are significantly concerned about the accuracy of the colours and brightness, we strongly recommend you send us a hard copy you are happy with so we can adjust your files on our end, using our calibrated monitors.

Miscellaneous Printing Questions

What methods of payment do you accept?

Through the website we accept Visa, Mastercard, American Express and PayPal. However, over the phone we’re able to accept other forms of payment, such as email money transfer and business cheques. As long as we can put it in the bank, we will take it 🙂

What is the difference between digital and offset printing?

Digital printing is generally used when printing smaller quantities. This is because there is much more time and cost involved with preparing for an offset (printing press) job. Offset printing is used for larger quantities where the higher cost of setup is justified by the lower cost of production per piece. The quality of our digital and offset product is very comparable and on most products, it is very difficult to tell the difference. However, the industry consensus is that offset printing produces the preferred quality. As a general rule of thumb, quantities of 100, 250 and 500 are printed digitally, while quantities of 1000 and above are printed offset.

Is your product environmentally friendly?

All of our products are created very Green! At each step of the production process, we are very environmentally conscious. Here are a few examples of how we are attempting to respect our planet:

  • All paper stock is created using approximately 30% recycled content.
  • We use soya-oil based inks instead of traditional petroleum-based ink.
  • We use coatings that consist of very low to zero traces of VOC.
  • Fountain solutions are free of or use reduced VOC solutions.
  • We use alcohol substitutes rather than alcohol.
  • We use paper that is produced specifically for paper-making. This means our paper is not produced from illegally forested trees.

What type of equipment do you use?

From start to finish, your orders are processed on state-of-the-art equipment to ensure your printed materials are of the highest quality. We use the latest technology in software, printing equipment and processing procedures along with the latest in Pre-Press equipment, Computer-To-Plate Technologies, Sheet fed Presses, both Full and Half Web Presses, inline coating capabilities, several cutting systems, multiple folding machines, stitching lines, drilling and assembly stations.

What does shipping cost?

95% of the time shipping is free! There are certain exceptions for very small orders and remote locations. During your checkout process you will be told the cost of shipping if any.

What is bundling in 100s?

This is done primarily for customers who are going to be distributing with Canada Post. Canada Post (and sometimes other distribution companies) require that everything be bundled in 100’s. If you choose this option, your postcards or brochures will arrive to you separated into groups of 100’s using elastic bands.

Can I use two sets of graphics for my print job?

You cannot split an order, such as 5000 flyers into 2500 of one version and 2500 of another. To do this, you need to order two sets of 2500. The runs are defined by the fact that the graphics are the same for every piece. That being said, we are happy to pass along multi-item discounts when possible. Please call 1-888-587-2383 ext1 to discuss your job.